The Hidden Costs of Running a Practice
How to find that missing money In reviewing financials for medical practices, there’s one line item that sticks out because of the amount as well… Read More »The Hidden Costs of Running a Practice
Inspiration
How Doctors Can Get More Value for Their Services
Check out this PX Talk with Joe Bartel as he explains to us how doctors can get more value for their services!
3 Lessons on Customer Service From LEGO (Yes, LEGO Like the Toys)
Check out this real-life story from LEGO’s customer service department that teaches us to respond in a manner that speaks to the heart of the customer, as well as the heart of the problem.
What’s REALLY Holding Patients Back From Elective Procedures?
Doctors and their practices have been conditioned to think that cost is the biggest barrier to patients moving forward with elective procedures. Dig a bit deeper and you find that affordability – not price itself – has a huge impact on patient decision making. According to a recent study, the unmet demand for payment plans has created an opportunity for vision, cosmetic and dental practices to expand demand for services by 50%.
3 Ways to Improve the Emotional Connection With Your Patients
In this week’s blog post, I focus on CONNECTION – one of the four attributes that patients really want to see in their doctor.
Recruiting Tips with Patient Counselor, Jacki Vandina
Many practices tell me they have a difficult time recruiting great employees. The problem may lie in where you are looking! In recent travels I have met rockstar employees that all have one thing in common: they were recruited from outside of healthcare.
We touched on some key issues facing medical practices in how we treat patients.
PX Talk: Insights From the Guru of Customer Service
I was able to do a one-on-one sit down with my favorite expert on customer service, John DiJulius. His career and client list is legendary and now includes the Charlotte Police Department!
We touched on some key issues facing medical practices in how we treat patients.
Disney Fails to Deliver: Lessons About Customer Expectations
When expectations are high, the risk of failing to meet them are great. There’s a lot we can learn and apply in medical practices from a disappointing fine dining experience at Disneyland.
Customer Service for Medical Practices
Some people may think that medicine and the healthcare industry are world’s apart from customer service and the hospitality industry. That’s simply not the case. There is much that medical practices can learn in terms of how to better interact with patients as part of the overall experience. Here are 4 lessons doctors can learn from the hospitality industry for their own practices.
4 Small Ways to Make a Big Difference With Your PX
I’ve been fortunate to work with some great medical practices over the years. If there’s anything I’ve learned, it’s that the “big ideas” we come up with for change are often mistaken for having a big impact on how the practice is perceived. In reality, it’s the little things – the details of daily life at work – that seem to make the real difference as far as patients and employees are concerned.