Healthcare is Failing in Customer Satisfaction
We Created a Movement to Fix it
Customer expectations in have evolved,
it’s time for healthcare to do the same
Are you meeting the expectations of your customers?
Do you treat patients as valued guests in your practice?
Is patient experience (PX) a priority for your team?
Patients Expect More. Practices Can Do Better.
What it Means to Join the PX Movement
Healthcare is 20 years behind the rest of the business world, trying to catch up to higher customer standards. By embarking on the PX Movement you are joining medical providers across the country as they make Patient Experience the catalyst for growth & sustainability.
We believe that taking actionable steps to improve the Patient Experience in your medical practice is the greatest means of improvements you can make for your team, your patients, and your business.
By focusing on Patient Experience you are creating a cyclical pattern of growth: improving PX results in greater patient loyalty and subsequent referrals for your practice, which will generate revenue and provide the means to make further PX improvements.
Improved Patient Experience
Loyalty and Referrals
Sustainable Medical Practice
See the Movement in Action
The PX Gallery
Not sure where to start? Want some inspiration? We have an entire gallery full of examples of medical practices just like yours that have prioritized the Patient Experience. See what people are doing as part of the #pxmovement and even submit your own examples to be featured!
We Know What You are Thinking
It Takes a Change in Mindset and
the Commitment to do One Thing!
The Success of Your Medical Practice
Rises and Falls
With the Patient Experience
Alejandro Badia, MD, Orthopedic Surgeon, Miami, FL
Doctors Whose Medical Practices Have Embraced These Principles
Phillip C. Hoopes, Sr., MD, MBA
“I thought our practice was doing everything right but learned new and valuable ideas and suggestions on patient service and care in every chapter I read.”
Anita Saluja, MD
“It became clear that EVERYTHING COMMUNICATES. Our goal is to continue to see the practice through the lens of our patients to be better at HOW we do WHAT we do everyday.”
Ann F. Reilley, MD
Baton Rouge, LA
“The old formula for success- being able, affable, and available-is no longer enough… take a fresh look at the patient encounter with an aim towards elevating every detail and touchpoint. “
We Wrote the Book on Patient Experience
57 Insights on How to Improve PX in Your Medical Practice
In the book Beyond Bedside Manner Shareef Mahdavi outlines 57 insights to stimulate your thinking. To become part of this movement all you have to do is choose one, work with your team to implement it, enjoy the benefits and then find another one that works for your practice.
In order to implement the PX Movement within your practice, your entire team needs to possess the mindset of continuous improvement when it comes to Patient Experience.
Nobody can do it all but everybody can commit to making one change.
We have proven strategies to help you and we want to see what you can implement in your practice when you become part of the PX movement! Get a free chapter of the book when you...
Patient Experience is the Ultimate Growth Strategy
When your medical practice becomes fanatical about Patient Experience you win
Join the Movement
Get some inspiration: There is an entire book written about the Patient Experience. Get a copy for you and your team.
Choose 1 Improvement: Join the Movement and get daily PX insights in your inbox. Pick 1insight to implement in your practice.
Join the PX Mindset: Learn, grow, and implement the insights, continue to develop the PX mindset and share it with others.
Don't Settle For the Status Quo
By focusing on patients beyond their clinical needs and delivering on their customer expectations, you will create an environment that attracts patients who willing spend their time (and money) at the practice and drive referrals.
Everybody talks about improving experiences and outcomes for their patients, but unless you take deliberate steps to make those improvements within the walls of the practice, it’s nothing more than lip service. The PX Movement that we believe in is incremental and attainable. By making the conscious decision to take one step, great improvements can follow.
The greatest danger in medical practices today is the status quo. The Patient Experience in your practice is one area of the healthcare system where you DO have control.