See How Practices are Improving the Patient Experience

Real-Life Examples to Inspire You!

People
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Allowing patients to see a team member smile Parkhurst NuVision, San Antonio
Team members costuming their PPE Parkhurst NuVision, San Antonio
Surgeon Greg Parkhurst with a personal touch Parkhurst NuVision, San Antonio
Bookmark placed in each copy of Beyond Bedside Manner Hoopes Vision, Draper, UT
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Place
Main Lobby Kugler Vision, Omaha
Main Walkway Kugler Vision, Omaha
Diagnostic Suite Kugler Vision, Omaha
Laser Suite Kugler Vision, Omaha
Exam rooms are named to fit within the practice’s “Omaha” theme Kugler Vision, Omaha
South Omaha exam room (picture wall) Kugler Vision, Omaha
Reception Desk Kugler Vision, Omaha
Patient Restroom Kugler Vision, Omaha
Diagnostic Testing with Colored Lights to help patients who can’t see Clearsight, Oklahoma City
Visual cue on cleanliness Laser Eye Center of Silicon Valley, San Jose
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Entrance as a visual cue for “transparency” - Brinton Vision, St. Louis, MO
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Patients
Food and Flowers as Patient “Thank You” Gifts Parkhurst NuVision, San Antonio
Patient Photo Gallery (Computer Screensaver) Kugler Vision, Omaha
Pre-op trivia questions Clearsight, Oklahoma City
Open front desk area where staff is dedicated to our patients and not the phones Clearsight, Oklahoma City
Counseling space (note plexiglass) Clearsight, Oklahoma City
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Promotion
Touchless Promotion using QR Code Kugler Vision, Omaha
Promotion via internal marketing ClearSight, Oklahoma City
Billboard Promotion - Covid Style! Durrie Vision, Kansas City
Using Financial data to make the case Laser Eye Center of Silicon Valley, San Jose
Skyline Vision Center business cards
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Patient

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Place

Entrance as a visual cue for “transparency” - Brinton Vision, St. Louis, MO
Open front desk area where staff is dedicated to our patients and not the phones Clearsight, Oklahoma City
Diagnostic Suite Kugler Vision, Omaha
South Omaha exam room (picture wall) Kugler Vision, Omaha
Exam rooms are named to fit within the practice’s “Omaha” theme Kugler Vision, Omaha
Reception Desk Kugler Vision, Omaha
Laser Suite Kugler Vision, Omaha
Main Lobby Kugler Vision, Omaha
Ford Plastic and Reconstructive Surgery in Baton Rouge turned this “secondary waiting room” into a place where a team member can demonstrate products to patients before or after they meet with the doctor.
Vance Thompson Vision, Sioux Falls, SD
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Promotion

Here for you
Skyline Vision Center business cards
Billboard Promotion - Covid Style! Durrie Vision, Kansas City
Promotion via internal marketing ClearSight, Oklahoma City
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People

Allowing patients to see a team member smile Parkhurst NuVision, San Antonio
Surgeon Greg Parkhurst with a personal touch Parkhurst NuVision, San Antonio
Team members costuming their PPE Parkhurst NuVision, San Antonio
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