See How Practices are Improving the Patient Experience
Real-Life Examples to Inspire You!
People
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Allowing patients to see a team member smile
Parkhurst NuVision, San Antonio
Team members costuming their PPE
Parkhurst NuVision, San Antonio
Surgeon Greg Parkhurst with a personal touch
Parkhurst NuVision, San Antonio
Bookmark placed in each copy of Beyond Bedside Manner
Hoopes Vision, Draper, UT
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Place
Main Lobby
Kugler Vision, Omaha
Main Walkway
Kugler Vision, Omaha
Diagnostic Suite
Kugler Vision, Omaha
Laser Suite
Kugler Vision, Omaha
Exam rooms are named to fit within the practice’s “Omaha” theme
Kugler Vision, Omaha
South Omaha exam room (picture wall)
Kugler Vision, Omaha
Reception Desk
Kugler Vision, Omaha
Patient Restroom
Kugler Vision, Omaha
Diagnostic Testing with Colored Lights to help patients who can’t see
Clearsight, Oklahoma City
Visual cue on cleanliness
Laser Eye Center of Silicon Valley, San Jose
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Entrance as a visual cue for “transparency” - Brinton Vision, St. Louis, MO
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Patients
Food and Flowers as Patient “Thank You” Gifts
Parkhurst NuVision, San Antonio
Patient Photo Gallery (Computer Screensaver)
Kugler Vision, Omaha
Pre-op trivia questions
Clearsight, Oklahoma City
Open front desk area where staff is dedicated to our patients and not the phones
Clearsight, Oklahoma City
Counseling space (note plexiglass)
Clearsight, Oklahoma City
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Promotion
Touchless Promotion using QR Code
Kugler Vision, Omaha
Promotion via internal marketing
ClearSight, Oklahoma City
Billboard Promotion - Covid Style!
Durrie Vision, Kansas City
Using Financial data to make the case
Laser Eye Center of Silicon Valley, San Jose
Skyline Vision Center business cards
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Patient
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Place
Entrance as a visual cue for “transparency” - Brinton Vision, St. Louis, MO
Open front desk area where staff is dedicated to our patients and not the phones
Clearsight, Oklahoma City
Diagnostic Suite
Kugler Vision, Omaha
South Omaha exam room (picture wall)
Kugler Vision, Omaha
Exam rooms are named to fit within the practice’s “Omaha” theme
Kugler Vision, Omaha
Reception Desk
Kugler Vision, Omaha
Laser Suite
Kugler Vision, Omaha
Main Lobby
Kugler Vision, Omaha
Ford Plastic and Reconstructive Surgery in Baton Rouge turned this “secondary waiting room” into a place where a team member can demonstrate products to patients before or after they meet with the doctor.
Vance Thompson Vision, Sioux Falls, SD
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Promotion
Here for you
Skyline Vision Center business cards
Billboard Promotion - Covid Style!
Durrie Vision, Kansas City
Promotion via internal marketing
ClearSight, Oklahoma City
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