Get a sneak preview of the business book for medical practices! Download a free chapter from Beyond Bedside Manner.
Your download outlines how you can implement a simple yet powerful patient experience assessment in your practice. It uses statements (rather than questions) and asks for the patient’s level of agreement plus an “open comment” question at the end.
Reviews Make the Experience Visible Medical practices have recognized that patient reviews are an essential part of the recipe required for healthy and sustainable practice growth. What gets missed in
Somewhere between residency and now, most physicians stop asking why they do what they do. The outcomes are strong, the schedule is full, and the question quietly drops off the
Dr. Charles Kelman used to say it best: while doctors debate, patients decide. I think about that line every time I hear a room full of physicians argue about whether
