The pandemic has caused shifts in how people think about and spend money. Here are some implications for all business owners especially doctors and their practices.
Here are two economic realities that get in the way of excellence in customer service (and patient experience).
People remember 10% of what they hear, 20% of what they read and 80% of what they see. Here’s how you can use that in your medical practice.
Check out this PX Talk with Joe Bartel as he explains to us how doctors can get more value for their services!
Check out this real-life story from LEGO’s customer service department that teaches us to respond in a manner that speaks to the heart of the customer, as well as the heart of the problem.
Doctors and their practices have been conditioned to think that cost is the biggest barrier to patients moving forward with elective procedures. Dig a bit deeper and you find that affordability – not price itself – has a huge impact on patient decision making. According to a recent study, the unmet demand for payment plans has created an opportunity for vision, cosmetic and dental practices to expand demand for services by 50%.
In this week’s blog post, I focus on CONNECTION – one of the four attributes that patients really want to see in their doctor.
Many practices tell me they have a difficult time recruiting great employees. The problem may lie in where you are looking! In recent travels I have met rockstar employees that all have one thing in common: they were recruited from outside of healthcare.
We touched on some key issues facing medical practices in how we treat patients.