While on a recent visit to the doctor, I was surprised to learn that they didn’t offer Wi-Fi for patients while they wait to be taken back and seen. The cell signal was weak and I could’ve been productive while I had to wait. But that wasn’t the case. They
Medical devices are key to improving the patient experience in any medical practice.
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on Siskel & Ebert for movie reviews? Or how we would read the restaurant critic’s opinion of a new eating venue in the local paper? That
Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice into extraordinary service: making it personal, relevant and meaningful for thecustomer. A recent Twitter post about a dog named Gus illustrates this difference. Away on
Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.
Hospitality has a lot of great teachings that doctors can use in their medical practice to enhance the patient experience.
Time is the new money. And consumers (AKA patients) are willing to use their money saved on goods and services on experiences.
With the rise of inflation also comes the rise of demand for consumer experiences. Here’s how your medical practice can take advantage.
Learn how memorabilia can have a lasting impact on your patients and simultaneously improve their overall experience.
