PX Movement

How to Measure the Culture in Your Practice

by Shareef Mahdavi
April 5, 2021April 5, 2021

I’ve long been an admirer of online retailer Zappos and what they accomplished to create a unique and vibrant culture for employees. When their leader and CEO Tony Hsieh passed away several months ago, I hadn’t given much thought to what his absence would mean for the future of the employee culture. In this blog post I take some insights from this company and its recent change in leadership, to question how medical practices can measure and strengthen their own internal culture.

3 Ways to Boost Morale on Your Team

by Shareef Mahdavi
March 23, 2021March 23, 2021

With all the focus on improving the experience, here’s the truth: Behind every great customer experience is a team that is dedicated, resourced and rewarded to make it happen. No matter how much a doctor may want to improve the overall patient experience in the practice, he or she cannot do it alone or with the help of one person. It takes a team!

How to Build Your Medical Business Without Advertising

by Shareef Mahdavi
March 17, 2021March 17, 2021

Most doctors tell me that their main source of business is patient referrals. What I’ve observed over the years is a poor understanding of how reciprocity works in relationships in a way that is beneficial to both the patient and the provider.

Immersive Patient Experiences for Your Medical Practice

by Shareef Mahdavi
March 11, 2021March 11, 2021

Greater immersion leads to more engaging experiences and a higher likelihood that today’s patients can’t help but send you tomorrow’s new patients. It’s definitely time to recognize that the practice of 1991 is not going to cut it when it comes to expectations patients have in 2021.

Laser Eye Surgery: 25 Years of Innovation

by Shareef Mahdavi
March 3, 2021March 3, 2021

As a society, we’ve largely come to take innovation for granted…especially in healthcare. New modes of imaging, operating and implanting aim to help doctors offer solutions to improve the lives of their patients.

Patients are Giving One Star Reviews. Here’s Why.

by Shareef Mahdavi
January 12, 2021January 12, 2021

At $3.6 trillion, healthcare spending represents about one-fifth of our GDP and employs 1 out of 8 in the workforce.

So why is it that our largest industry gets near failing grades when it comes to customer satisfaction??

How Zappos Changed Your World and Mine

by Shareef Mahdavi
December 8, 2020December 8, 2020
4 Comments

This week’s blog post highlights eight examples of how Tony Hsieh and Zappos influenced the world – yours and mine – for the better. I’ve long been a fan of their “customer first” philosophy and got to experience it firsthand as a journalist when I visited their headquarters in 2008. When I learned he passed away, my mind immediately recalled the impact he has had and how his work has influenced mine.

The Secret to High Performance Management

by Shareef Mahdavi
November 27, 2020November 27, 2020

HPMS stands for High Performance Management System. It forces us to look at process – how we get things done – with a structured approach based on proven quality principles.

Time to Re-Engineer the Sales Rep. Relationship

by Shareef Mahdavi
November 25, 2020November 25, 2020

Admit it, sales representatives play an important part in the function of a medical practice. The relationships you have with your best reps help keep the practice in good shape and keep you abreast of what’s new in technology and industry.

How to Make Your Medical Practice Authentic

by Shareef Mahdavi
November 17, 2020November 17, 2020

Do you know what one word separates survival and success from despair and failure? That word is HOPE. And in the context of business success, hope must translate into an organization’s mission, vision and values. The problem is that most businesses confuse these 3 cornerstone elements; and that confusion hinders success.