Why PX Ninety is the Best Patient Experience Training for Practices Elevate Patient Experience with PX Ninety’s Proven Approach In today’s competitive healthcare landscape, patient experience is no longer a luxury—it’s a necessity. Practices that invest in refining their patient experience not only see higher satisfaction rates but also improved
The New Reality of Patient Experience in 2025 Wow—here we are in 2025! This spring marks 20 years since I accepted an invitation to visit Vance Thompson Vision in Sioux Falls, South Dakota. At the time, I was several years into my consulting career, advocating for doctors to demonstrate greater
Introduction: My Personal Transformation Thirty years ago, I made a life-changing decision—to undergo laser vision correction in Vancouver, British Columbia. The treatment itself lasted just 22 seconds, but the impact has lasted a lifetime. I went from wearing glasses every day to seeing clearly without them. That single experience didn’t
Experience is crucial to success in a medical practice. Here’s how to stand out from the crowd and make patients happy.
Communication is key for medical practices. Here’s how to do it effectively with tools old & new.
While on a recent visit to the doctor, I was surprised to learn that they didn’t offer Wi-Fi for patients while they wait to be taken back and seen. The cell signal was weak and I could’ve been productive while I had to wait. But that wasn’t the case. They
Medical devices are key to improving the patient experience in any medical practice.
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on Siskel & Ebert for movie reviews? Or how we would read the restaurant critic’s opinion of a new eating venue in the local paper? That
Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice into extraordinary service: making it personal, relevant and meaningful for thecustomer. A recent Twitter post about a dog named Gus illustrates this difference. Away on
