Communication In Medical Practices: The New New Phone Etiquette
Shareef Mahdavi
October 10, 2023
Communication is key for medical practices. Here’s how to do it effectively with tools old & new.
PX Movement Inspiration
Wi-Fi is Like Water in Medical Practices
Shareef Mahdavi
August 23, 2023
While on a recent visit to the doctor, I was surprised to learn that they didn’t offer Wi-Fi for patients while they wait to be taken back and seen. The cell signal was weak and I could’ve been productive while I had to wait. But that wasn’t the case. They
The Influence of Patient Experience on Medical Device Innovation
Shareef Mahdavi
May 31, 2023
Medical devices are key to improving the patient experience in any medical practice.
How a Hotel Can Inspire Better Patient Experience
Shareef Mahdavi
November 15, 2022
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
Why Your Practice Needs Patient Reviews
Shareef Mahdavi
August 12, 2022
Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on Siskel & Ebert for movie reviews? Or how we would read the restaurant critic’s opinion of a new eating venue in the local paper? That
Gus’ Passing: A Lesson in Customer Experience
Shareef Mahdavi
June 28, 2022
Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice into extraordinary service: making it personal, relevant and meaningful for thecustomer. A recent Twitter post about a dog named Gus illustrates this difference. Away on
Customer Satisfaction: The One & Only Thing That Matters
Shareef Mahdavi
April 25, 2022
Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.
The Art of Hospitality
Shareef Mahdavi
April 11, 2022
Hospitality has a lot of great teachings that doctors can use in their medical practice to enhance the patient experience.
Time Well Saved vs. Time Well Spent
Shareef Mahdavi
March 9, 2022
Time is the new money. And consumers (AKA patients) are willing to use their money saved on goods and services on experiences.
The Odd Relationship Between Inflation and Experiences
Shareef Mahdavi
January 25, 2022
With the rise of inflation also comes the rise of demand for consumer experiences. Here’s how your medical practice can take advantage.