“Baseball … is boring.”
Shareef Mahdavi
June 13, 2022
Baseball doesn’t have to be boring. Here’s how the Savannah Bananas are taking over social media with a fun customer experience twist.
PX Movement Inspiration
Not Your Typical Society Meeting
Shareef Mahdavi
June 6, 2022
Creating a Unique & Memorable Experience Just about anything we encounter can be turned into an experience that is personal, unique, and memorable. When that happens, the person going through it cannot help but tell others about it. Unlike services, which are performed on an individual’s behalf and happen outside
The Problem With “No Problem”
Shareef Mahdavi
June 1, 2022
The problem is that you are making it seem like there was a problem before. “My pleasure” is a much better phrase to use.
Honoring the Honor Flight
Shareef Mahdavi
May 22, 2022
Honor Flight Network Over the years, the Honor Flight Network has brought thousands of war veterans to our nation’s capital to visit our national memorials. It’s an all-expenses-paid trip that otherwise would be out of reach for many veterans and gives an opportunity for us to show appreciation for their
Plastic Surgery Pricing: The $200,000 Facelift
Shareef Mahdavi
May 16, 2022
Pricing in plastic surgery has to premium in order to signal a premium experience. Lowering fees does not lead to an increase in demand.
Tesla: Three Things Medical Practices Can Learn
Shareef Mahdavi
May 9, 2022
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
Service & Experience: Acting With Intention
Shareef Mahdavi
May 2, 2022
Great customer service = great customer experience. Simple services can set the tone for a patient’s experience at a medical practice.
Customer Satisfaction: The One & Only Thing That Matters
Shareef Mahdavi
April 25, 2022
Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.
The Future of Technology & The Metaverse’s Impact on Healthcare
Shareef Mahdavi
April 13, 2022
Technology is evolving every day. Here’s how we can use it to enhance the patient experience in medical practices.
The Art of Hospitality
Shareef Mahdavi
April 11, 2022
Hospitality has a lot of great teachings that doctors can use in their medical practice to enhance the patient experience.