Passion at Work: Being a Good Leader & Creating a Better Experience
When it comes to the idea of work not being a job or career, but a calling, Abby Down is the perfect example.
PX Movement Inspiration
The CEO Strategy to Building a Great Team
All too often, we see the performance of good employees suffer as their morale and motivation gets dragged down by others. If left unaddressed, these negative influencers can kill a practice culture. The high performing employees leave for better opportunities, while the remaining employees figure out that if bad behavior is tolerated, then why try harder?
Life Milestones: Turning 90
As my father reaches his 90th birthday, I think back to everything he has taught me when it comes to what’s Beyond Bedside Manner.
The Odd Relationship Between Inflation and Experiences
With the rise of inflation also comes the rise of demand for consumer experiences. Here’s how your medical practice can take advantage.
One Man’s Passion That Changed the World of Sports
Paying tribute to John Madden to show how his life can teach us valuable lessons … and help us live better lives.
Make Change Happen in 2022
New year, new resolutions, new ways to be discouraged. With a simple formula, you’ll be able to make real change happen.
The Single Most Powerful Word in the World
If you’re thinking it’s “free” or “new,” that may have once been true in the world of marketing. But what I’m talking about is much bigger.
You Are What You Charge For
Earlier this year, I had the chance to visit a refractive surgeon with a remarkable reputation for price integrity. No discounts. Ever. For anyone. Including… Read More »You Are What You Charge For
How the Pandemic Lessened Retail Discounting
Those of you who have been following my content over the years know that I am not a fan of discounting, especially when it comes… Read More »How the Pandemic Lessened Retail Discounting
Why Souvenir Shops Work
Learn how memorabilia can have a lasting impact on your patients and simultaneously improve their overall experience.