PX Movement Inspiration

The Value of Time

Shareef Mahdavi July 11, 2022

Time is money. When you value your patients’ time as much as their money, you significantly improve their experience.

Gus’ Passing: A Lesson in Customer Experience

Shareef Mahdavi June 28, 2022

Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice into extraordinary service: making it personal, relevant and meaningful for thecustomer. A recent Twitter post about a dog named Gus illustrates this difference. Away on

Life Advice … When You Least Expect to Find It

Shareef Mahdavi June 21, 2022

E-40 gives us a bit of wisdom at a moment that you’d least expect. In 27 seconds, he managed to deliver a powerful message.

“Baseball … is boring.”

Shareef Mahdavi June 13, 2022

Baseball doesn’t have to be boring. Here’s how the Savannah Bananas are taking over social media with a fun customer experience twist.

Not Your Typical Society Meeting

Shareef Mahdavi June 6, 2022

Creating a Unique & Memorable Experience Just about anything we encounter can be turned into an experience that is personal, unique, and memorable. When that happens, the person going through it cannot help but tell others about it. Unlike services, which are performed on an individual’s behalf and happen outside

The Problem With “No Problem”

Shareef Mahdavi June 1, 2022

The problem is that you are making it seem like there was a problem before. “My pleasure” is a much better phrase to use.

Honoring the Honor Flight

Shareef Mahdavi May 22, 2022

Honor Flight Network Over the years, the Honor Flight Network has brought thousands of war veterans to our nation’s capital to visit our national memorials. It’s an all-expenses-paid trip that otherwise would be out of reach for many veterans and gives an opportunity for us to show appreciation for their