Want Loyal Patients? Start with Your Team.
You’ve invested in top-tier technology. Your clinical results are strong. And yet… you’re still seeing churn. Patients don’t rebook. Reviews are inconsistent. Referrals? Sluggish.
Here’s the truth no one tells you early in practice:
“The missing link between a good and great practice is the patient experience—and the team experience leads to it.”
At PX90, we’ve seen it firsthand—great practices don’t just treat patients well; they train their teams to deliver unforgettable experiences that keep patients coming back.
Let’s unpack how improving patient retention through team training can transform your practice from the inside out.
Why Patient Experience = Retention (Especially in 2025)
Today’s patients are savvy, mobile, and review-happy. A single underwhelming interaction can send them to your competitor—permanently.
Your medical practice is no different than any other business. Patients are evaluating you moment by moment in terms of their interaction with your team, with you as a doctor, and the overall environment that they’re in.
Retention today hinges less on your clinical outcomes (which are table stakes) and more on the emotional memory your team creates. That’s the Patient Experience (PX).
Meet PX Ninety: A Training System That Sticks
PX Ninety was born from the lived experience of managing a 40-person medical team. It’s not theory—it’s practical, scalable, and ready-made for busy practices.
“We’ve broken up the program into a series of workouts. They can be done weekly, individually or as a team, with a video and workbook for each.”
Here’s what you get with PX Ninety:
- 12 “workouts” (1 per week) on key elements of patient experience
- Video + workbook format (a.k.a. “The Playbook”)
- Real-world examples and guided team discussions
- Built-in accountability to measure progress
What Happens When Your Whole Team Trains Together?
1. You Create Consistency (Patients Love That)
PX Ninety aligns your front desk, techs, and providers around a shared patient experience playbook. That consistency builds trust—the currency of retention.
2. You Strengthen Team Culture
When everyone’s part of the solution, team morale improves. It’s not just the doctor’s job anymore—it’s everyone’s mission to create a practice patients rave about.
3. You Earn Reviews—and Referrals—Without Asking
“PX Ninety helps you move from accidental reviews to intentional advocacy.” – Bernard Chan, Vista Eye Specialist, Malaysia
When patients are delighted, they post. They refer. They return.
Real Practice Wins: Results in Just 90 Days
We’ve seen practices go from 3.7-star averages to 4.8 stars. From stagnant bookings to 20% growth in rebookings. From staff burnout to unified purpose.
All within three months.
Onboarding Is Easy—Even for Busy Teams
We designed PX Ninety with your real-world constraints in mind.
- No offsite retreats required
- No consultants to schedule
- No jargon-filled lectures
Just practical, do-it-today insights that make your practice better tomorrow.
Your Move: Go From Good to Great
You already offer great care. Let PX Ninety help you create a great experience.
Because your patients aren’t just comparing you to other doctors. They’re comparing you to Apple. To Ritz-Carlton. To Amazon.
“Consumers today are in the habit of researching what other people say when making a decision—including choosing a doctor.”
You can’t afford to leave this to chance.
Train your team. Transform your practice. Retain your patients.