The Influence of Patient Experience on Medical Device Innovation
Medical devices are key to improving the patient experience in any medical practice.
News
How the Masters Blew It For A Former Winner
The Masters tournament last week raised a couple of flags. Here’s how all of that relates to patient experience.
The Service Recovery Paradox Put to the Ultimate Test
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will… Read More »The Service Recovery Paradox Put to the Ultimate Test
Honoring the Honor Flight
Honor Flight Network Over the years, the Honor Flight Network has brought thousands of war veterans to our nation’s capital to visit our national memorials.… Read More »Honoring the Honor Flight
Tesla: Three Things Medical Practices Can Learn
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
What’s Happening to Starbucks … Is Not Good
Starbucks isn’t what it used to be. For customers AND employees.
Recent unionizations show that employees are under an immense amount of stress trying to reach Starbucks’ high standards. It makes it clear that employees are not fulfilled. They are not being valued as they should be.
What Delta Air Lines Figured Out That You Should Know
The pandemic has caused shifts in how people think about and spend money. Here are some implications for all business owners especially doctors and their practices.
2021 Elective Procedure Surge: What it Means for PX
What has the pandemic meant for elective procedure demand? From what we’ve seen, it’s meant a major surge in patients choosing to get corrective eye surgery, dental procedures, and other elective medical treatments. Why? Because the anxiety created by the pandemic caused people to examine in new ways what’s important to them.