Medical devices are key to improving the patient experience in any medical practice.
The Masters tournament last week raised a couple of flags. Here’s how all of that relates to patient experience.
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will… Read More »The Service Recovery Paradox Put to the Ultimate Test
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
Starbucks isn’t what it used to be. For customers AND employees.
Recent unionizations show that employees are under an immense amount of stress trying to reach Starbucks’ high standards. It makes it clear that employees are not fulfilled. They are not being valued as they should be.
The pandemic has caused shifts in how people think about and spend money. Here are some implications for all business owners especially doctors and their practices.
What has the pandemic meant for elective procedure demand? From what we’ve seen, it’s meant a major surge in patients choosing to get corrective eye surgery, dental procedures, and other elective medical treatments. Why? Because the anxiety created by the pandemic caused people to examine in new ways what’s important to them.