What’s Really Driving Growth in 2025? You can have the best technology, outstanding outcomes, and top-tier credentials—but if your patients don’t feel seen, heard, and… Read More »Why Patient Experience Is the Key to Retention and Referrals in 2025
What If One Tool Could Transform Your Entire Practice? Most healthcare leaders want happier patients, a more cohesive team, and a thriving practice. But they’re… Read More »The Ultimate Team Training Tool: Improve Patient and Team Happiness
When it comes to running a successful medical or dental practice, the patient experience is everything. It’s what keeps people coming back, inspires referrals, and… Read More »Bring Team Training to Life by Making Patient Experience a Team Sport
Is Remote Work Good or Bad for Society? As a consultant and public speaker, most of my professional career has been spent working remotely. As… Read More »One Problem Medical Practices Don’t Have to Worry About
When it comes to the idea of work not being a job or career, but a calling, Abby Down is the perfect example.
All too often, we see the performance of good employees suffer as their morale and motivation gets dragged down by others. If left unaddressed, these negative influencers can kill a practice culture. The high performing employees leave for better opportunities, while the remaining employees figure out that if bad behavior is tolerated, then why try harder?
If you’re thinking it’s “free” or “new,” that may have once been true in the world of marketing. But what I’m talking about is much bigger.
There’s a better strategy for success. And it starts with your team. Many of us in business have been taught to believe statements such as… Read More »The Customer Comes Second
Many practices tell me they have a difficult time recruiting great employees. The problem may lie in where you are looking! In recent travels I have met rockstar employees that all have one thing in common: they were recruited from outside of healthcare.
We touched on some key issues facing medical practices in how we treat patients.
A year into the pandemic, most of us have figured out new routines when it comes to work as well as home life. But what hasn’t escaped is the emotional toll that’s been exacted, something that exists between the joy of life at one end of the spectrum and outright depression at the other: the feeling of “meh.”
