Earlier this month I achieved a new “first” and spoke at a conference dedicated to patient experience. Called NGPX (Next Generation), the 300 attendees represented leaders… Read More »NGPX 2022: My Experience Speaking at the Conference
What are you passionate about? For me professionally, it’s helping doctors embrace patient experience as the way forward in their practices. Personally, it’s Michigan football. As in the University… Read More »Bringing Your Passion To Your Medical Practice
Do you know patients’ top complaint about medical visits? It has nothing to do with the clinical aspect and everything to do with how patients rate… Read More »Waiting + Activity = Activity
Time is money. When you value your patients’ time as much as their money, you significantly improve their experience.
Creating a Unique & Memorable Experience Just about anything we encounter can be turned into an experience that is personal, unique, and memorable. When that… Read More »Not Your Typical Society Meeting
Great customer service = great customer experience. Simple services can set the tone for a patient’s experience at a medical practice.
Paying tribute to John Madden to show how his life can teach us valuable lessons … and help us live better lives.
New year, new resolutions, new ways to be discouraged. With a simple formula, you’ll be able to make real change happen.
Whether you call it a first impression or a wow factor, it’s the feeling that people get when they first arrive. And from there, having… Read More »A Sense of Place
Many doctors worry about how to be viewed as unique and special in their customer’s eyes. However, the things they do in their practice actually do the opposite. Are you practicing commoditization? The antidote is customization. In this blog post learn how to make your medical practice as valuable and rare as an NFT!
