Why Patient Satisfaction is No Longer Optional
Think about the last time you received a survey after a meal at a restaurant, a hotel stay, or even an online purchase. Businesses across all industries are obsessed with customer satisfaction—and for good reason.
Consumers today are research-driven decision-makers. Before booking an appointment, patients check reviews, ask for recommendations, and compare practices.
- 80%+ of consumers look online before choosing a doctor.
- Negative reviews spread faster than positive ones.
- Satisfied patients become loyal advocates, leading to more referrals and repeat business.
So, how do you ensure your patients walk away not just satisfied, but thrilled with their experience? That’s where PX Ninety comes in.
The Hidden Cost of Ignoring Patient Satisfaction
Many practices assume they’re doing a good job simply because they treat patients well. But in reality, patient perception is everything.
✅ Great experience → More positive reviews, referrals, and repeat visits.
❌ Bad experience → Lost revenue, negative online reviews, and reputation damage.
Every touchpoint—from how your receptionist greets patients to how a doctor explains a procedure—impacts how a patient feels about your practice.
PX Ninety helps you refine these touchpoints effortlessly.
Why Traditional Training Fails (and How PX Ninety Fixes It)
Most medical practices struggle with patient experience training because:
🔹 It’s too complicated – Long seminars don’t engage staff.
🔹 It’s inconsistent – Training happens once, then is forgotten.
🔹 It doesn’t feel relevant – Staff don’t connect training to their daily work.
PX Ninety removes these roadblocks by making training:
Easy to implement – Just one short “workout” a week.
Flexible – Do it as a team or individually.
Actionable – Every session includes real-world scenarios and a guided playbook.
“I come from an environment of leading 40 employees in a medical practice,” says PX Ninety’s creator, Shareef Mahdavi. “We developed PX Ninety to be engaging, relevant, and simple—because training should fit into your workflow, not disrupt it.”
How PX Ninety Boosts Patient Satisfaction: The 3-Part Formula
PX Ninety isn’t just about “being nice.” It’s about building a patient experience system that works every time. Here’s how:
1. Identify & Overcome Patient Friction Points
Every practice has hidden roadblocks that frustrate patients. PX Ninety’s training helps teams identify them and create simple solutions.
Example: Patients hate filling out paperwork twice. PX Ninety helps teams streamline intake, reducing frustration and saving time.
2. Train Your Team in Real-World Scenarios
Your team doesn’t need theory—they need practical skills they can use immediately. PX Ninety’s structured “workouts” cover:
✔ Handling difficult patients with empathy.
✔ Communicating clearly to reduce anxiety.
✔ Personalizing interactions for a VIP feel.
“PX Ninety is about making small, meaningful changes that add up to a game-changing patient experience,” says Mahdavi.
3. Reinforce & Repeat for Lasting Impact
The secret to lasting success? Repetition. PX Ninety’s ongoing structure ensures that:
✅ Training isn’t a one-time event—it becomes a habit.
✅ Teams build confidence and refine their approach weekly.
✅ Practices see real improvements in reviews, retention, and referrals.
Real Practices, Real Results: The PX Ninety Effect
Many practices that adopt PX Ninety report:
- Higher patient satisfaction scores
- More positive online reviews
- Stronger team engagement
- Increased patient retention and referrals
One practice saw a 30% increase in 5-star Google reviews within months of starting PX Ninety training.
“PX Ninety didn’t just improve our patient experience—it transformed our entire practice culture.”
How to Get Started with PX Ninety
PX Ninety makes it effortless to train your team and boost patient satisfaction.
✔ Sign up to train up to 10 employees.
✔ Start with one short workout per week.
✔ See immediate improvements in patient interactions.
🔹 Ready to transform your practice? Visit pxmovement.com to get started today.