Why PX Ninety is the Best Patient Experience Training for Practices Elevate Patient Experience with PX Ninety’s Proven Approach In today’s competitive healthcare landscape, patient… Read More »Why PX Ninety is the Best Patient Experience Training for Practices
The New Reality of Patient Experience in 2025 Wow—here we are in 2025! This spring marks 20 years since I accepted an invitation to visit… Read More »Elevating the Patient Experience in 2025 and Beyond
Introduction: My Personal Transformation Thirty years ago, I made a life-changing decision—to undergo laser vision correction in Vancouver, British Columbia. The treatment itself lasted just… Read More »Transformation Defined: The Power of PX90 in Elevating Your Practice
Bring Team Training to Life by Making Patient Experience a Team Sport When it comes to running a successful medical or dental practice, the patient… Read More »Bring Team Training to Life by Making Patient Experience a Team Sport
Have you ever had an experience where you thought, “This can’t get any better,” and then it did? That’s exactly what happened to my wife… Read More »Defining Your Signature Moment
Findings from a recent AMA survey of doctors revealed a headline worth noting: “Physician burnout rate drops below 50% for the first time in 4 years.”… Read More »Bridging the Generational Divide in Medicine
Much of my time and energy is spent helping doctors and their teams improve customer service within their practice. The goal is to embrace a… Read More »Why Patient Experience Matters: It All Boils Down to One Statement
I take my coffee black—no milk, no sugar. But to see the line at a typical Starbucks makes it clear I’m in the minority. Starbucks… Read More »How Starbucks Lost Its Magic: A Lesson in Customization for Your Practice
Exciting news! We’re officially launching PX Ninety, a transformative 90-day program designed to improve patient experience, team unity, and practice performance. This is your chance… Read More »🚨 Don’t Miss Out! Register Now for the PX Ninety Launch Webinar! 🚀
Whenever this question comes up, I recognize that healthcare has had a long history of surviving without paying much attention to the customer. In the… Read More »Is Investing in Patient Experience Worth It?
