I for one am glad that college football is back and now includes the Big 10 and my alma mater: MICHIGAN. Legendary head coach Bo Schembechler (1969-1989) was known for his feisty attitude with players, the media and especially opponents. He can teach us a lot about teamwork… both on and off the field!
I devoted a great deal of time these past 4 years to writing a book on what needs to change in healthcare. Specifically around what happens when a patient goes to see the doctor. It’s been a remarkable journey in capturing the best ideas for improving the patient experience that I’ve gleaned over the past 30 years!
What’s the goal when we present a plan or proposal? Typically, we aim to communicate in a way that our audience can comprehend the content,… Read More »The Role of Visual Thinking in Communication
Simple gestures can go a long way toward showing someone the respect you have for them, while also being a very effective tool for communication.… Read More »Check Out the First Episode of the NEW PX Talk
Join us for a fun and informative webinar! Consumers have more options and information than ever before when it comes to purchasing decisions – including… Read More »Webinar: Developing a Patient Experience Mindset in Your Practice