From Switzerland to Turkey and Across the US In describing how the Experience Economy works, coffee is an easy way to show how the value… Read More »Starbucks Latte Prices Vary Significantly Around the World
Time is money. When you value your patients’ time as much as their money, you significantly improve their experience.
Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice… Read More »Gus’ Passing: A Lesson in Customer Experience
E-40 gives us a bit of wisdom at a moment that you’d least expect. In 27 seconds, he managed to deliver a powerful message.
Baseball doesn’t have to be boring. Here’s how the Savannah Bananas are taking over social media with a fun customer experience twist.
Creating a Unique & Memorable Experience Just about anything we encounter can be turned into an experience that is personal, unique, and memorable. When that… Read More »Not Your Typical Society Meeting
The problem is that you are making it seem like there was a problem before. “My pleasure” is a much better phrase to use.
Honor Flight Network Over the years, the Honor Flight Network has brought thousands of war veterans to our nation’s capital to visit our national memorials.… Read More »Honoring the Honor Flight
Pricing in plastic surgery has to premium in order to signal a premium experience. Lowering fees does not lead to an increase in demand.
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
