Why Souvenir Shops Work
Learn how memorabilia can have a lasting impact on your patients and simultaneously improve their overall experience.
Learn how memorabilia can have a lasting impact on your patients and simultaneously improve their overall experience.
While sight is regarded as the most precious of our senses, don’t ignore the opportunity to engage your patients with others that generally get less attention in the medical environment.
Whether you call it a first impression or a wow factor, it’s the feeling that people get when they first arrive. And from there, having… Read More »A Sense of Place
The pandemic has caused shifts in how people think about and spend money. Here are some implications for all business owners especially doctors and their practices.
Here are two economic realities that get in the way of excellence in customer service (and patient experience).
There’s a better strategy for success. And it starts with your team. Many of us in business have been taught to believe statements such as… Read More »The Customer Comes Second
People remember 10% of what they hear, 20% of what they read and 80% of what they see. Here’s how you can use that in your medical practice.
How to find that missing money In reviewing financials for medical practices, there’s one line item that sticks out because of the amount as well… Read More »The Hidden Costs of Running a Practice
Check out this PX Talk with Joe Bartel as he explains to us how doctors can get more value for their services!
Check out this real-life story from LEGO’s customer service department that teaches us to respond in a manner that speaks to the heart of the customer, as well as the heart of the problem.