Why Souvenir Shops Work
Learn how memorabilia can have a lasting impact on your patients and simultaneously improve their overall experience.
Inspiration
Engaging ALL the Senses
While sight is regarded as the most precious of our senses, don’t ignore the opportunity to engage your patients with others that generally get less attention in the medical environment.
A Sense of Place
Whether you call it a first impression or a wow factor, it’s the feeling that people get when they first arrive. And from there, having… Read More »A Sense of Place
What Delta Air Lines Figured Out That You Should Know
The pandemic has caused shifts in how people think about and spend money. Here are some implications for all business owners especially doctors and their practices.
Shadow Inflation and Automation
Here are two economic realities that get in the way of excellence in customer service (and patient experience).
The Customer Comes Second
There’s a better strategy for success. And it starts with your team. Many of us in business have been taught to believe statements such as… Read More »The Customer Comes Second
Communication Breakdown
People remember 10% of what they hear, 20% of what they read and 80% of what they see. Here’s how you can use that in your medical practice.
The Hidden Costs of Running a Practice
How to find that missing money In reviewing financials for medical practices, there’s one line item that sticks out because of the amount as well… Read More »The Hidden Costs of Running a Practice
How Doctors Can Get More Value for Their Services
Check out this PX Talk with Joe Bartel as he explains to us how doctors can get more value for their services!
3 Lessons on Customer Service From LEGO (Yes, LEGO Like the Toys)
Check out this real-life story from LEGO’s customer service department that teaches us to respond in a manner that speaks to the heart of the customer, as well as the heart of the problem.