Time is money. When you value your patients’ time as much as their money, you significantly improve their experience.
Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice… Read More »Gus’ Passing: A Lesson in Customer Experience
E-40 gives us a bit of wisdom at a moment that you’d least expect. In 27 seconds, he managed to deliver a powerful message.
Baseball doesn’t have to be boring. Here’s how the Savannah Bananas are taking over social media with a fun customer experience twist.
The problem is that you are making it seem like there was a problem before. “My pleasure” is a much better phrase to use.
Pricing in plastic surgery has to premium in order to signal a premium experience. Lowering fees does not lead to an increase in demand.
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
Great customer service = great customer experience. Simple services can set the tone for a patient’s experience at a medical practice.