Atomic Habits & Your Medical Practice
What Makes You Tick? Using a “Nuclear” Framework For Improvement Do you ever wonder why when it comes to making changes in our lives we… Read More »Atomic Habits & Your Medical Practice
Inspiration
Wi-Fi is Like Water in Medical Practices
While on a recent visit to the doctor, I was surprised to learn that they didn’t offer Wi-Fi for patients while they wait to be… Read More »Wi-Fi is Like Water in Medical Practices
Compassion from a Chatbot?
Compassion is all part of what makes a great patient experience. Can AI help coach doctors in communicating?
The Influence of Patient Experience on Medical Device Innovation
Medical devices are key to improving the patient experience in any medical practice.
The Relationship Between PRICE and VALUE
One of the big challenges facing elective medical practices is in understanding the relationship between price and value in the mind of the patient. A common… Read More »The Relationship Between PRICE and VALUE
How the Masters Blew It For A Former Winner
The Masters tournament last week raised a couple of flags. Here’s how all of that relates to patient experience.
Patient Experience Isn’t About Marketing…
Marketing is not what patient experience or customer experience is all about. In fact, good PX makes it irrelevant!
What Is Luxury Anyway?
Luxury in the modern medical practice can be those seemingly little things. And when fees increase, so does demand.
Bottlenecks in the Medical Practice
We often think of bottlenecks in terms of traffic jams (and the associated “rubbernecking” when drivers pass an accident) or when you want to empty… Read More »Bottlenecks in the Medical Practice
Hello! The Phone Is Not Dead
Amidst all the trends in medical practices to create efficiency, the telephone seems like the easiest target. Starting with phone trees asking us to “press 1… Read More »Hello! The Phone Is Not Dead