The Missing Link Between a Good and Great Practice In the early days of medicine, success meant opening your doors, providing care, and watching your practice grow. Back then, clinical outcomes were the yardstick. But in 2025, something has fundamentally changed: being good is no longer good enough. Today, the
A New Growth Mindset for Elective Practices Many elective medical practices assume that adding new procedures, upgrading equipment, or investing in the latest technology is the key to business growth. But what if the real secret to long-term success isn’t a new device—but a better patient experience? At PX90, we’ve
Why Patient Satisfaction is No Longer Optional Think about the last time you received a survey after a meal at a restaurant, a hotel stay, or even an online purchase. Businesses across all industries are obsessed with customer satisfaction—and for good reason. Consumers today are research-driven decision-makers. Before booking an
How One Practice Transformed Patient Experience with PX Ninety As featured in the latest issue of Cataract and Refractive Surgery Today (CRST) 👉 Read the full CRST article here In today’s patient-driven healthcare climate, clinical outcomes are no longer the sole benchmark of success. Patients increasingly evaluate care through the
Why PX Ninety is the Best Patient Experience Training for Practices Elevate Patient Experience with PX Ninety’s Proven Approach In today’s competitive healthcare landscape, patient experience is no longer a luxury—it’s a necessity. Practices that invest in refining their patient experience not only see higher satisfaction rates but also improved
The New Reality of Patient Experience in 2025 Wow—here we are in 2025! This spring marks 20 years since I accepted an invitation to visit Vance Thompson Vision in Sioux Falls, South Dakota. At the time, I was several years into my consulting career, advocating for doctors to demonstrate greater
Introduction: My Personal Transformation Thirty years ago, I made a life-changing decision—to undergo laser vision correction in Vancouver, British Columbia. The treatment itself lasted just 22 seconds, but the impact has lasted a lifetime. I went from wearing glasses every day to seeing clearly without them. That single experience didn’t
Experience is crucial to success in a medical practice. Here’s how to stand out from the crowd and make patients happy.
Communication is key for medical practices. Here’s how to do it effectively with tools old & new.
While on a recent visit to the doctor, I was surprised to learn that they didn’t offer Wi-Fi for patients while they wait to be taken back and seen. The cell signal was weak and I could’ve been productive while I had to wait. But that wasn’t the case. They
