While sight is regarded as the most precious of our senses, don’t ignore the opportunity to engage your patients with others that generally get less attention in the medical environment.
Whether you call it a first impression or a wow factor, it’s the feeling that people get when they first arrive. And from there, having a consistent “look and feel” — what experience design professionals call a theme — can help you achieve the holy trinity in terms of customer
The pandemic has caused shifts in how people think about and spend money. Here are some implications for all business owners especially doctors and their practices.
Here are two economic realities that get in the way of excellence in customer service (and patient experience).
There’s a better strategy for success. And it starts with your team. Many of us in business have been taught to believe statements such as “the customer is king” and “the customer is always right.” While these adages make sense in the context of having a medical practice that is
People remember 10% of what they hear, 20% of what they read and 80% of what they see. Here’s how you can use that in your medical practice.
How to find that missing money In reviewing financials for medical practices, there’s one line item that sticks out because of the amount as well as this gnawing sense that it’s just unreasonable relative to all the other costs of running a business. That line item: credit card fees. It’s the
Check out this PX Talk with Joe Bartel as he explains to us how doctors can get more value for their services!
Check out this real-life story from LEGO’s customer service department that teaches us to respond in a manner that speaks to the heart of the customer, as well as the heart of the problem.
Doctors and their practices have been conditioned to think that cost is the biggest barrier to patients moving forward with elective procedures. Dig a bit deeper and you find that affordability – not price itself – has a huge impact on patient decision making. According to a recent study, the unmet demand for payment plans has created an opportunity for vision, cosmetic and dental practices to expand demand for services by 50%.
