We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorised as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
At $3.6 trillion, healthcare spending represents about one-fifth of our GDP and employs 1 out of 8 in the workforce.
So why is it that our largest industry gets near failing grades when it comes to customer satisfaction??
We need feel-good stories, perhaps now more than ever. In this week’s blog post you will read about a retiring physician from Arkansas, Oncologist Omar Atiq who started his practice nearly 30 years ago. In an incredible act of compassion, he decided to forego the remaining balances owed by 200 of his patients – to the tune of $650,000. Read more in our latest blog post!
One of the “gifts” we’ve had access to during the pandemic is the ability to conduct a lot of activities, even while isolated, via the internet.
What would our world have looked like in 2020 if we didn’t have the ability to stay connected virtually?
In our latest blog post we look at what society would be like without the ability to communicate, work, purchase, download or stream.
This week’s blog post poses the question: Is this truly “the most wonderful time of the year” as the Christmas song goes? This year of 2020, that might not hold true for many of us. But, not everything is lost and the year is not canceled. We can still listen, laugh, and love.
This week’s blog post highlights eight examples of how Tony Hsieh and Zappos influenced the world – yours and mine – for the better. I’ve long been a fan of their “customer first” philosophy and got to experience it firsthand as a journalist when I visited their headquarters in 2008. When I learned he passed away, my mind immediately recalled the impact he has had and how his work has influenced mine.
HPMS stands for High Performance Management System. It forces us to look at process – how we get things done – with a structured approach based on proven quality principles.
