How a Hotel Can Inspire Better Patient Experience
Shareef Mahdavi
November 15, 2022
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
PX Movement Inspiration
Bringing Your Passion To Your Medical Practice
Shareef Mahdavi
November 1, 2022
What are you passionate about? For me professionally, it’s helping doctors embrace patient experience as the way forward in their practices. Personally, it’s Michigan football. As in the University of Michigan, led by Coach Jim Harbaugh. The amount of time I spend following the team is irrational. I have a few items of memorabilia, including a
ESCRS Patient Experience Masterclass Observations
Shareef Mahdavi
October 18, 2022
The PX Has Landed! Leading a Patient Experience Masterclass with 14 panelists was a golden opportunity to turn the content from Beyond Bedside Manner into a full-day event. It. Went. Great. There is no question that the need to enhance the patient experience is a global phenomenon. We had nearly 200 attendees from
Why Business Cards Are Still Important in a Medical Practice
Shareef Mahdavi
August 30, 2022
The business card is dead. Long live the business card! Much has been written about the decline and obsolescence of the traditional business card. Who needs to carry business cards when you can share contact information wirelessly between devices? The trend towards going paperless with this traditional business interaction seemed to
Choreography in the Medical Practice
Shareef Mahdavi
August 26, 2022
I had the privilege of leading a workshop this past week with a great medical practice’s team that included everyone who interacts with patients. What we worked on could be boiled down to a single word: choreography. When we hear that word, we often think of a ballet or
Waiting + Activity = Activity
Shareef Mahdavi
August 19, 2022
Do you know patients’ top complaint about medical visits? It has nothing to do with the clinical aspect and everything to do with how patients rate their experience. It’s waiting which, in many practices, is excessive. It takes two forms: waiting to be seen and overall time to complete the appointment.
Why Your Practice Needs Patient Reviews
Shareef Mahdavi
August 12, 2022
Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on Siskel & Ebert for movie reviews? Or how we would read the restaurant critic’s opinion of a new eating venue in the local paper? That
One Problem Medical Practices Don’t Have to Worry About
Shareef Mahdavi
August 1, 2022
Is Remote Work Good or Bad for Society? As a consultant and public speaker, most of my professional career has been spent working remotely. As the pandemic took hold and office buildings were deserted, corporate employees discovered that working from home can be far more efficient and less stressful. Having long
Starbucks May Not Be Charging Enough
Shareef Mahdavi
July 25, 2022
That sweet spot for the pricing of your services may be higher than you think. Is Starbucks charging too much? One market-researcher-turned-neuroscientist says the opposite is true. His studies – which measured EEG brainwave response to different pricing scenarios for a cup of coffee – showed that people were willing
Starbucks Latte Prices Vary Significantly Around the World
Shareef Mahdavi
July 19, 2022
From Switzerland to Turkey and Across the US In describing how the Experience Economy works, coffee is an easy way to show how the value of a cup of coffee increases when you move from agriculture to manufacturing to service and to the ubiquitous “coffee drinking experience” that now commands