The Problem With “No Problem”
Shareef Mahdavi
June 1, 2022
The problem is that you are making it seem like there was a problem before. “My pleasure” is a much better phrase to use.
PX Movement Inspiration
Customer Satisfaction: The One & Only Thing That Matters
Shareef Mahdavi
April 25, 2022
Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.
Paying for Experiences
Shareef Mahdavi
March 3, 2022
Today, people want to spend their money on experiences. Here’s how that can help your medical practice reach success.
The Odd Relationship Between Inflation and Experiences
Shareef Mahdavi
January 25, 2022
With the rise of inflation also comes the rise of demand for consumer experiences. Here’s how your medical practice can take advantage.
The Single Most Powerful Word in the World
Shareef Mahdavi
December 21, 2021
If you’re thinking it’s “free” or “new,” that may have once been true in the world of marketing. But what I’m talking about is much bigger.
You Are What You Charge For
Shareef Mahdavi
December 8, 2021
Earlier this year, I had the chance to visit a refractive surgeon with a remarkable reputation for price integrity. No discounts. Ever. For anyone. Including staff and family members. The practice is extremely well run and highly productive. In my 20+ years of working with elective practices, I have rarely come
Why Souvenir Shops Work
Shareef Mahdavi
November 16, 2021
Learn how memorabilia can have a lasting impact on your patients and simultaneously improve their overall experience.
Engaging ALL the Senses
Shareef Mahdavi
November 9, 2021
While sight is regarded as the most precious of our senses, don’t ignore the opportunity to engage your patients with others that generally get less attention in the medical environment.
Shadow Inflation and Automation
Shareef Mahdavi
October 12, 2021
Here are two economic realities that get in the way of excellence in customer service (and patient experience).
The Customer Comes Second
Shareef Mahdavi
October 5, 2021
There’s a better strategy for success. And it starts with your team. Many of us in business have been taught to believe statements such as “the customer is king” and “the customer is always right.” While these adages make sense in the context of having a medical practice that is