Patients

Tesla: Three Things Medical Practices Can Learn

Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).

Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.

Technology is evolving every day. Here’s how we can use it to enhance the patient experience in medical practices.

Hospitality has a lot of great teachings that doctors can use in their medical practice to enhance the patient experience.

Pretty much every doctor I meet (especially those that are business owners) wrestles with figuring out how they will differentiate their services sufficiently in the… Read More »Customization: The Antidote to Commoditization

Experiences have value. You spend time on experiences. That’s worth a lot more than you might think for your medical practice.

Time is the new money. And consumers (AKA patients) are willing to use their money saved on goods and services on experiences.

When it comes to the idea of work not being a job or career, but a calling, Abby Down is the perfect example.

As my father reaches his 90th birthday, I think back to everything he has taught me when it comes to what’s Beyond Bedside Manner.

With the rise of inflation also comes the rise of demand for consumer experiences. Here’s how your medical practice can take advantage.