With all the automation taking place in our world, it’s become all too easy to be void of human interaction. Many tasks that used to require human contact can now be done without it: shopping, filling the car with gas, ordering food for delivery…even taxi service if you’re brave enough to go
Experience is crucial to success in a medical practice. Here’s how to stand out from the crowd and make patients happy.
Compassion is all part of what makes a great patient experience. Can AI help coach doctors in communicating?
Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice into extraordinary service: making it personal, relevant and meaningful for thecustomer. A recent Twitter post about a dog named Gus illustrates this difference. Away on
The problem is that you are making it seem like there was a problem before. “My pleasure” is a much better phrase to use.
Check out this real-life story from LEGO’s customer service department that teaches us to respond in a manner that speaks to the heart of the customer, as well as the heart of the problem.
I was able to do a one-on-one sit down with my favorite expert on customer service, John DiJulius. His career and client list is legendary and now includes the Charlotte Police Department!
We touched on some key issues facing medical practices in how we treat patients.
