Get a sneak preview of the business book for medical practices! Download a free chapter from Beyond Bedside Manner.
Your download outlines how you can implement a simple yet powerful patient experience assessment in your practice. It uses statements (rather than questions) and asks for the patient’s level of agreement plus an “open comment” question at the end.
The Commitment Most Practices Haven’t Made Yet Most practices believe growth depends on the next tool, technology, or marketing strategy. But as I’ve been preparing a talk for the upcoming
You’re committed to delivering great care. You believe in patient experience. You’ve invested in it. You’ve made changes that improved parts of your practice. And yet, if you’re honest, it
You already know patient experience matters. You have invested in it. You have talked about it with your team. You have likely made meaningful improvements along the way. And yet,
