Get a sneak preview of the business book for medical practices! Download a free chapter from Beyond Bedside Manner.
Your download outlines how you can implement a simple yet powerful patient experience assessment in your practice. It uses statements (rather than questions) and asks for the patient’s level of agreement plus an “open comment” question at the end.
Patient experience is often seen as the doctor’s job or something front desk staff should “handle.” But the truth is, an excellent experience that patients can’t help talking about only
Every review tells a story. And often, it is not about the outcome of care. It is about how patients felt during their visit. Long waits. Cold staff. Rushed explanations.
Patient experience does not improve on its own. It takes a team effort—and that means training. But for most practices, training feels like another task on a never-ending list. It
