Get a sneak preview of the business book for medical practices! Download a free chapter from Beyond Bedside Manner.
Your download outlines how you can implement a simple yet powerful patient experience assessment in your practice. It uses statements (rather than questions) and asks for the patient’s level of agreement plus an “open comment” question at the end.
What Live Nation Gets Wrong About Trust (And Why It Matters to You) Here’s the paradox when it comes to Live Nation and their subsidiary Ticketmaster. We love the convenience.We
There is a question in the first chapter of my book, Beyond Bedside Manner, that I have been asking practice leaders for years. What business are you in? Most physicians
The Commitment Most Practices Haven’t Made Yet Most practices believe growth depends on the next tool, technology, or marketing strategy. But as I’ve been preparing a talk for the upcoming
