What Is Luxury Anyway?
Shareef Mahdavi
March 21, 2023
Luxury in the modern medical practice can be those seemingly little things. And when fees increase, so does demand.
PX Movement Inspiration
Bottlenecks in the Medical Practice
Shareef Mahdavi
March 8, 2023
We often think of bottlenecks in terms of traffic jams (and the associated “rubbernecking” when drivers pass an accident) or when you want to empty a bottle that’s full of coins and they get stuck in the neck of the bottle. Hence the term. There are expert engineers whose careers are devoted
Hello! The Phone Is Not Dead
Shareef Mahdavi
February 7, 2023
Amidst all the trends in medical practices to create efficiency, the telephone seems like the easiest target. Starting with phone trees asking us to “press 1 if we want X, press 2 if we want Y,” this drive to better productivity is, in some ways, counterproductive. We see this all the
Bathrooms in the Medical Practice
Shareef Mahdavi
January 25, 2023
I had a good chuckle when coming across this headline in a recent article, “The Most Exciting Part of Dining Out Is…the Bathroom?” Yes, restaurants are seeking new ways to differentiate that extend beyond the food or dining room décor. Themes ranging from Dolly Parton to Iranian films to Studio 54 are
The Service Recovery Paradox Put to the Ultimate Test
Shareef Mahdavi
January 10, 2023
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will survive. The disruption at the “most wonderful time of the year” affected millions of people, from employees to travelers and their families they could not spend
NGPX 2022: My Experience Speaking at the Conference
Shareef Mahdavi
December 21, 2022
Earlier this month I achieved a new “first” and spoke at a conference dedicated to patient experience. Called NGPX (Next Generation), the 300 attendees represented leaders from many of our country’s largest hospitals and health systems. This is “big water” in size and scope compared to medical practices and regional groups that
Price in the Medical Practice
Shareef Mahdavi
December 7, 2022
Price can be a touchy subject. “Why is it so expensive?” is a question many medical practices hear from their patients.
How a Hotel Can Inspire Better Patient Experience
Shareef Mahdavi
November 15, 2022
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
Bringing Your Passion To Your Medical Practice
Shareef Mahdavi
November 1, 2022
What are you passionate about? For me professionally, it’s helping doctors embrace patient experience as the way forward in their practices. Personally, it’s Michigan football. As in the University of Michigan, led by Coach Jim Harbaugh. The amount of time I spend following the team is irrational. I have a few items of memorabilia, including a
ESCRS Patient Experience Masterclass Observations
Shareef Mahdavi
October 18, 2022
The PX Has Landed! Leading a Patient Experience Masterclass with 14 panelists was a golden opportunity to turn the content from Beyond Bedside Manner into a full-day event. It. Went. Great. There is no question that the need to enhance the patient experience is a global phenomenon. We had nearly 200 attendees from