Creating a Unique & Memorable Experience Just about anything we encounter can be turned into an experience that is personal, unique, and memorable. When that happens, the person going through it cannot help but tell others about it. Unlike services, which are performed on an individual’s behalf and happen outside
The problem is that you are making it seem like there was a problem before. “My pleasure” is a much better phrase to use.
Honor Flight Network Over the years, the Honor Flight Network has brought thousands of war veterans to our nation’s capital to visit our national memorials. It’s an all-expenses-paid trip that otherwise would be out of reach for many veterans and gives an opportunity for us to show appreciation for their
Pricing in plastic surgery has to premium in order to signal a premium experience. Lowering fees does not lead to an increase in demand.
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
Great customer service = great customer experience. Simple services can set the tone for a patient’s experience at a medical practice.
Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.
Technology is evolving every day. Here’s how we can use it to enhance the patient experience in medical practices.
Hospitality has a lot of great teachings that doctors can use in their medical practice to enhance the patient experience.
Starbucks isn’t what it used to be. For customers AND employees.
Recent unionizations show that employees are under an immense amount of stress trying to reach Starbucks’ high standards. It makes it clear that employees are not fulfilled. They are not being valued as they should be.
