Get a sneak preview of the business book for medical practices! Download a free chapter from Beyond Bedside Manner.
Your download outlines how you can implement a simple yet powerful patient experience assessment in your practice. It uses statements (rather than questions) and asks for the patient’s level of agreement plus an “open comment” question at the end.
Dr. Charles Kelman used to say it best: while doctors debate, patients decide. I think about that line every time I hear a room full of physicians argue about whether
Most businesses don’t recognize a simple truth: at their core, they are in the business of trust. Trust sits at the center of every meaningful relationship with a customer, and
This morning I opened my front door and found two Amazon packages waiting on the mat, one boxed, one padded envelope, both stamped with the blue Prime logo. Ordinary. Unremarkable.
