One of the big challenges facing elective medical practices is in understanding the relationship between price and value in the mind of the patient. A common… Read More »The Relationship Between PRICE and VALUE
The Masters tournament last week raised a couple of flags. Here’s how all of that relates to patient experience.
Marketing is not what patient experience or customer experience is all about. In fact, good PX makes it irrelevant!
Luxury in the modern medical practice can be those seemingly little things. And when fees increase, so does demand.
I had a good chuckle when coming across this headline in a recent article, “The Most Exciting Part of Dining Out Is…the Bathroom?” Yes, restaurants are seeking… Read More »Bathrooms in the Medical Practice
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will… Read More »The Service Recovery Paradox Put to the Ultimate Test
Earlier this month I achieved a new “first” and spoke at a conference dedicated to patient experience. Called NGPX (Next Generation), the 300 attendees represented leaders… Read More »NGPX 2022: My Experience Speaking at the Conference
Price can be a touchy subject. “Why is it so expensive?” is a question many medical practices hear from their patients.
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
The business card is dead. Long live the business card! Much has been written about the decline and obsolescence of the traditional business card. Who needs… Read More »Why Business Cards Are Still Important in a Medical Practice
