While on a recent visit to the doctor, I was surprised to learn that they didn’t offer Wi-Fi for patients while they wait to be taken back and seen. The cell signal was weak and I could’ve been productive while I had to wait. But that wasn’t the case. They
Compassion is all part of what makes a great patient experience. Can AI help coach doctors in communicating?
One of the big challenges facing elective medical practices is in understanding the relationship between price and value in the mind of the patient. A common mistake is thinking that if the price is lower, the patient is more likely to commit. In other words, lower price equates to higher perceived value.
The Masters tournament last week raised a couple of flags. Here’s how all of that relates to patient experience.
Marketing is not what patient experience or customer experience is all about. In fact, good PX makes it irrelevant!
Luxury in the modern medical practice can be those seemingly little things. And when fees increase, so does demand.
I had a good chuckle when coming across this headline in a recent article, “The Most Exciting Part of Dining Out Is…the Bathroom?” Yes, restaurants are seeking new ways to differentiate that extend beyond the food or dining room décor. Themes ranging from Dolly Parton to Iranian films to Studio 54 are
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will survive. The disruption at the “most wonderful time of the year” affected millions of people, from employees to travelers and their families they could not spend
Earlier this month I achieved a new “first” and spoke at a conference dedicated to patient experience. Called NGPX (Next Generation), the 300 attendees represented leaders from many of our country’s largest hospitals and health systems. This is “big water” in size and scope compared to medical practices and regional groups that
Price can be a touchy subject. “Why is it so expensive?” is a question many medical practices hear from their patients.
