Why Souvenir Shops Work
Shareef Mahdavi
November 16, 2021
Learn how memorabilia can have a lasting impact on your patients and simultaneously improve their overall experience.
PX Movement Inspiration
Engaging ALL the Senses
Shareef Mahdavi
November 9, 2021
While sight is regarded as the most precious of our senses, don’t ignore the opportunity to engage your patients with others that generally get less attention in the medical environment.
Shadow Inflation and Automation
Shareef Mahdavi
October 12, 2021
Here are two economic realities that get in the way of excellence in customer service (and patient experience).
The Customer Comes Second
Shareef Mahdavi
October 5, 2021
There’s a better strategy for success. And it starts with your team. Many of us in business have been taught to believe statements such as “the customer is king” and “the customer is always right.” While these adages make sense in the context of having a medical practice that is
3 Lessons on Customer Service From LEGO (Yes, LEGO Like the Toys)
Shareef Mahdavi
September 7, 2021
Check out this real-life story from LEGO’s customer service department that teaches us to respond in a manner that speaks to the heart of the customer, as well as the heart of the problem.
PX Talk: Insights From the Guru of Customer Service
Shareef Mahdavi
August 5, 2021
I was able to do a one-on-one sit down with my favorite expert on customer service, John DiJulius. His career and client list is legendary and now includes the Charlotte Police Department!
We touched on some key issues facing medical practices in how we treat patients.