Tesla: Three Things Medical Practices Can Learn
Shareef Mahdavi
May 9, 2022
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
PX Movement Inspiration
Service & Experience: Acting With Intention
Shareef Mahdavi
May 2, 2022
Great customer service = great customer experience. Simple services can set the tone for a patient’s experience at a medical practice.
Customer Satisfaction: The One & Only Thing That Matters
Shareef Mahdavi
April 25, 2022
Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.
The Future of Technology & The Metaverse’s Impact on Healthcare
Shareef Mahdavi
April 13, 2022
Technology is evolving every day. Here’s how we can use it to enhance the patient experience in medical practices.
The Art of Hospitality
Shareef Mahdavi
April 11, 2022
Hospitality has a lot of great teachings that doctors can use in their medical practice to enhance the patient experience.
What’s Happening to Starbucks … Is Not Good
Shareef Mahdavi
April 6, 2022
Starbucks isn’t what it used to be. For customers AND employees.
Recent unionizations show that employees are under an immense amount of stress trying to reach Starbucks’ high standards. It makes it clear that employees are not fulfilled. They are not being valued as they should be.
Customization: The Antidote to Commoditization
Shareef Mahdavi
March 25, 2022
Pretty much every doctor I meet (especially those that are business owners) wrestles with figuring out how they will differentiate their services sufficiently in the minds of their patients. This is especially true for those who are paying customers when it comes to elective procedures. A distinction I’ve found
The Money Value of Time
Shareef Mahdavi
March 17, 2022
Experiences have value. You spend time on experiences. That’s worth a lot more than you might think for your medical practice.
Time Well Saved vs. Time Well Spent
Shareef Mahdavi
March 9, 2022
Time is the new money. And consumers (AKA patients) are willing to use their money saved on goods and services on experiences.
Paying for Experiences
Shareef Mahdavi
March 3, 2022
Today, people want to spend their money on experiences. Here’s how that can help your medical practice reach success.