Customer Satisfaction: The One & Only Thing That Matters
Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.
Reviews
Patients are Giving One Star Reviews. Here’s Why.
At $3.6 trillion, healthcare spending represents about one-fifth of our GDP and employs 1 out of 8 in the workforce.
So why is it that our largest industry gets near failing grades when it comes to customer satisfaction??