The New Reality of Patient Experience in 2025 Wow—here we are in 2025! This spring marks 20 years since I accepted an invitation to visit… Read More »Elevating the Patient Experience in 2025 and Beyond
Introduction: My Personal Transformation Thirty years ago, I made a life-changing decision—to undergo laser vision correction in Vancouver, British Columbia. The treatment itself lasted just… Read More »Transformation Defined: The Power of PX90 in Elevating Your Practice
Experience is crucial to success in a medical practice. Here’s how to stand out from the crowd and make patients happy.
Communication is key for medical practices. Here’s how to do it effectively with tools old & new.
While on a recent visit to the doctor, I was surprised to learn that they didn’t offer Wi-Fi for patients while they wait to be… Read More »Wi-Fi is Like Water in Medical Practices
Medical devices are key to improving the patient experience in any medical practice.
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on… Read More »Why Your Practice Needs Patient Reviews
Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice… Read More »Gus’ Passing: A Lesson in Customer Experience
Your customer satisfaction score isn’t that relevant. Your WTR (willingness to recommend) is. The answer to this question is vital.
