The PX Has Landed! Leading a Patient Experience Masterclass with 14 panelists was a golden opportunity to turn the content from Beyond Bedside Manner into a full-day… Read More »ESCRS Patient Experience Masterclass Observations
I had the privilege of leading a workshop this past week with a great medical practice’s team that included everyone who interacts with patients. What… Read More »Choreography in the Medical Practice
E-40 gives us a bit of wisdom at a moment that you’d least expect. In 27 seconds, he managed to deliver a powerful message.
I’ve been fortunate to work with some great medical practices over the years. If there’s anything I’ve learned, it’s that the “big ideas” we come up with for change are often mistaken for having a big impact on how the practice is perceived. In reality, it’s the little things – the details of daily life at work – that seem to make the real difference as far as patients and employees are concerned.
This week’s blog post highlights eight examples of how Tony Hsieh and Zappos influenced the world – yours and mine – for the better. I’ve long been a fan of their “customer first” philosophy and got to experience it firsthand as a journalist when I visited their headquarters in 2008. When I learned he passed away, my mind immediately recalled the impact he has had and how his work has influenced mine.
Admit it, sales representatives play an important part in the function of a medical practice. The relationships you have with your best reps help keep the practice in good shape and keep you abreast of what’s new in technology and industry.
