What Makes You Tick? Using a “Nuclear” Framework For Improvement Do you ever wonder why when it comes to making changes in our lives we tend to fail more than we succeed? It’s a reality for us as individuals as well as organizations of all shapes and sizes. To counter this,
Compassion is all part of what makes a great patient experience. Can AI help coach doctors in communicating?
Medical devices are key to improving the patient experience in any medical practice.
Marketing is not what patient experience or customer experience is all about. In fact, good PX makes it irrelevant!
Luxury in the modern medical practice can be those seemingly little things. And when fees increase, so does demand.
We often think of bottlenecks in terms of traffic jams (and the associated “rubbernecking” when drivers pass an accident) or when you want to empty a bottle that’s full of coins and they get stuck in the neck of the bottle. Hence the term. There are expert engineers whose careers are devoted
Amidst all the trends in medical practices to create efficiency, the telephone seems like the easiest target. Starting with phone trees asking us to “press 1 if we want X, press 2 if we want Y,” this drive to better productivity is, in some ways, counterproductive. We see this all the
I had a good chuckle when coming across this headline in a recent article, “The Most Exciting Part of Dining Out Is…the Bathroom?” Yes, restaurants are seeking new ways to differentiate that extend beyond the food or dining room décor. Themes ranging from Dolly Parton to Iranian films to Studio 54 are
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will survive. The disruption at the “most wonderful time of the year” affected millions of people, from employees to travelers and their families they could not spend
The business card is dead. Long live the business card! Much has been written about the decline and obsolescence of the traditional business card. Who needs to carry business cards when you can share contact information wirelessly between devices? The trend towards going paperless with this traditional business interaction seemed to
