Tesla: Three Things Medical Practices Can Learn
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
Insights
The Money Value of Time
Experiences have value. You spend time on experiences. That’s worth a lot more than you might think for your medical practice.
Time Well Saved vs. Time Well Spent
Time is the new money. And consumers (AKA patients) are willing to use their money saved on goods and services on experiences.
Passion at Work: Being a Good Leader & Creating a Better Experience
When it comes to the idea of work not being a job or career, but a calling, Abby Down is the perfect example.
The CEO Strategy to Building a Great Team
All too often, we see the performance of good employees suffer as their morale and motivation gets dragged down by others. If left unaddressed, these negative influencers can kill a practice culture. The high performing employees leave for better opportunities, while the remaining employees figure out that if bad behavior is tolerated, then why try harder?
Life Milestones: Turning 90
As my father reaches his 90th birthday, I think back to everything he has taught me when it comes to what’s Beyond Bedside Manner.
The Single Most Powerful Word in the World
If you’re thinking it’s “free” or “new,” that may have once been true in the world of marketing. But what I’m talking about is much bigger.
How the Pandemic Lessened Retail Discounting
Those of you who have been following my content over the years know that I am not a fan of discounting, especially when it comes… Read More »How the Pandemic Lessened Retail Discounting
Engaging ALL the Senses
While sight is regarded as the most precious of our senses, don’t ignore the opportunity to engage your patients with others that generally get less attention in the medical environment.
Shadow Inflation and Automation
Here are two economic realities that get in the way of excellence in customer service (and patient experience).