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PX Movement Inspiration

PX Blog Images 61

Hello! The Phone Is Not Dead

Shareef Mahdavi February 7, 2023

Amidst all the trends in medical practices to create efficiency, the telephone seems like the easiest target. Starting with phone trees asking us to “press 1 if we want X, press 2 if we want Y,” this drive to better productivity is, in some ways, counterproductive. We see this all the

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PX Blog Images 58

The Service Recovery Paradox Put to the Ultimate Test

Shareef Mahdavi January 10, 2023

Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will survive. The disruption at the “most wonderful time of the year” affected millions of people, from employees to travelers and their families they could not spend

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PX Blog Images 38

Why Your Practice Needs Patient Reviews

Shareef Mahdavi August 12, 2022

Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on Siskel & Ebert for movie reviews? Or how we would read the restaurant critic’s opinion of a new eating venue in the local paper? That

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A Lesson in Customer Experience

Gus’ Passing: A Lesson in Customer Experience

Shareef Mahdavi June 28, 2022

Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice into extraordinary service: making it personal, relevant and meaningful for thecustomer. A recent Twitter post about a dog named Gus illustrates this difference. Away on

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