How a Hotel Can Inspire Better Patient Experience
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
Shareef Mahdavi
Bringing Your Passion To Your Medical Practice
What are you passionate about? For me professionally, it’s helping doctors embrace patient experience as the way forward in their practices. Personally, it’s Michigan football. As in the University… Read More »Bringing Your Passion To Your Medical Practice
ESCRS Patient Experience Masterclass Observations
The PX Has Landed! Leading a Patient Experience Masterclass with 14 panelists was a golden opportunity to turn the content from Beyond Bedside Manner into a full-day… Read More »ESCRS Patient Experience Masterclass Observations
Why Business Cards Are Still Important in a Medical Practice
The business card is dead. Long live the business card! Much has been written about the decline and obsolescence of the traditional business card. Who needs… Read More »Why Business Cards Are Still Important in a Medical Practice
Choreography in the Medical Practice
I had the privilege of leading a workshop this past week with a great medical practice’s team that included everyone who interacts with patients. What… Read More »Choreography in the Medical Practice
Waiting + Activity = Activity
Do you know patients’ top complaint about medical visits? It has nothing to do with the clinical aspect and everything to do with how patients rate… Read More »Waiting + Activity = Activity
Why Your Practice Needs Patient Reviews
Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on… Read More »Why Your Practice Needs Patient Reviews
One Problem Medical Practices Don’t Have to Worry About
Is Remote Work Good or Bad for Society? As a consultant and public speaker, most of my professional career has been spent working remotely. As… Read More »One Problem Medical Practices Don’t Have to Worry About
Starbucks May Not Be Charging Enough
That sweet spot for the pricing of your services may be higher than you think. Is Starbucks charging too much? One market-researcher-turned-neuroscientist says the opposite… Read More »Starbucks May Not Be Charging Enough
Starbucks Latte Prices Vary Significantly Around the World
From Switzerland to Turkey and Across the US In describing how the Experience Economy works, coffee is an easy way to show how the value… Read More »Starbucks Latte Prices Vary Significantly Around the World