Patient Experience Isn’t About Marketing…
Marketing is not what patient experience or customer experience is all about. In fact, good PX makes it irrelevant!
Shareef Mahdavi
What Is Luxury Anyway?
Luxury in the modern medical practice can be those seemingly little things. And when fees increase, so does demand.
Bottlenecks in the Medical Practice
We often think of bottlenecks in terms of traffic jams (and the associated “rubbernecking” when drivers pass an accident) or when you want to empty… Read More »Bottlenecks in the Medical Practice
Hello! The Phone Is Not Dead
Amidst all the trends in medical practices to create efficiency, the telephone seems like the easiest target. Starting with phone trees asking us to “press 1… Read More »Hello! The Phone Is Not Dead
Bathrooms in the Medical Practice
I had a good chuckle when coming across this headline in a recent article, “The Most Exciting Part of Dining Out Is…the Bathroom?” Yes, restaurants are seeking… Read More »Bathrooms in the Medical Practice
The Service Recovery Paradox Put to the Ultimate Test
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will… Read More »The Service Recovery Paradox Put to the Ultimate Test
NGPX 2022: My Experience Speaking at the Conference
Earlier this month I achieved a new “first” and spoke at a conference dedicated to patient experience. Called NGPX (Next Generation), the 300 attendees represented leaders… Read More »NGPX 2022: My Experience Speaking at the Conference
Price in the Medical Practice
Price can be a touchy subject. “Why is it so expensive?” is a question many medical practices hear from their patients.
How a Hotel Can Inspire Better Patient Experience
Here’s how a recent hotel stay inspired 10 ways to improve the patient experience in your medical practice.
Bringing Your Passion To Your Medical Practice
What are you passionate about? For me professionally, it’s helping doctors embrace patient experience as the way forward in their practices. Personally, it’s Michigan football. As in the University… Read More »Bringing Your Passion To Your Medical Practice