The Missing Link Between a Good and Great Practice In the early days of medicine, success meant opening your doors, providing care, and watching your practice grow. Back then, clinical outcomes were the yardstick. But in 2025, something has fundamentally changed: being good is no longer good enough. Today, the
A New Growth Mindset for Elective Practices Many elective medical practices assume that adding new procedures, upgrading equipment, or investing in the latest technology is the key to business growth. But what if the real secret to long-term success isn’t a new device—but a better patient experience? At PX90, we’ve
Why Patient Satisfaction is No Longer Optional Think about the last time you received a survey after a meal at a restaurant, a hotel stay, or even an online purchase. Businesses across all industries are obsessed with customer satisfaction—and for good reason. Consumers today are research-driven decision-makers. Before booking an
How One Practice Transformed Patient Experience with PX Ninety As featured in the latest issue of Cataract and Refractive Surgery Today (CRST) 👉 Read the full CRST article here In today’s patient-driven healthcare climate, clinical outcomes are no longer the sole benchmark of success. Patients increasingly evaluate care through the
Why PX Ninety is the Best Patient Experience Training for Practices Elevate Patient Experience with PX Ninety’s Proven Approach In today’s competitive healthcare landscape, patient experience is no longer a luxury—it’s a necessity. Practices that invest in refining their patient experience not only see higher satisfaction rates but also improved
The New Reality of Patient Experience in 2025 Wow—here we are in 2025! This spring marks 20 years since I accepted an invitation to visit Vance Thompson Vision in Sioux Falls, South Dakota. At the time, I was several years into my consulting career, advocating for doctors to demonstrate greater
Introduction: My Personal Transformation Thirty years ago, I made a life-changing decision—to undergo laser vision correction in Vancouver, British Columbia. The treatment itself lasted just 22 seconds, but the impact has lasted a lifetime. I went from wearing glasses every day to seeing clearly without them. That single experience didn’t
Bring Team Training to Life by Making Patient Experience a Team Sport When it comes to running a successful medical or dental practice, the patient experience is everything. It’s what keeps people coming back, inspires referrals, and sets your practice apart from the competition. Yet far too often, improving patient
Have you ever had an experience where you thought, “This can’t get any better,” and then it did? That’s exactly what happened to my wife and me recently as we celebrated our wedding anniversary. We had made a reservation at Sabio, one of the nicest restaurants in our city of
Findings from a recent AMA survey of doctors revealed a headline worth noting: “Physician burnout rate drops below 50% for the first time in 4 years.” This was celebrated as progress, particularly after the record-high burnout rates reported during the pandemic. However, when nearly half of physicians still report experiencing fatigue,
