Why Patient Experience is the Hidden Key to Practice Growth
Ask most doctors why they chose medicine, and you’ll hear something deeply human: to help people live better lives. But the daily grind — insurance hassles, tight schedules, demanding patients — often pushes that mission into the background.
What if transforming the patient experience was the fastest way to rekindle your purpose and grow your practice?
That’s the heart of PX Movement. And now, with our new PX Ninety Coaching Tier, we’re taking practices even deeper into this transformation — driving patient loyalty, practice profitability, and team morale in measurable ways.
The Power of a Patient Experience Coaching Program
It’s Not Just Marketing — It’s Operational Strategy
So many practices think they need to “advertise more” to grow. But as Shareef Mahdavi shares in Insight #39: The Best Advertising:
“Advertising tries to do too much — to inform, persuade, even remove fear. The best advertising is the one you don’t pay for. It comes from your reputation, your experience, and what people say about you.”
That’s why the PX Ninety Coaching Tier is designed to help practices transform from the inside out. By improving operations and team culture, you naturally create stories patients share — the kind of word-of-mouth that’s more powerful (and cheaper) than any ad campaign.
✅ Watch this quick insight from Shareef on why traditional ads fall short and how memorable patient experiences do the real heavy lifting:
How the PX Ninety Coaching Tier Works
From Good Intentions to Real Change
PX Ninety already gives practices a proven, step-by-step system to transform patient experience. But many teams told us:
“We’d love someone to personally guide us. To keep us accountable and show exactly how to apply this to our daily operations.”
That’s exactly what our new $8,000 coaching tier is for — and it’s delivered directly by Shareef Mahdavi, the expert behind PX Movement.
Through 12 structured coaching sessions, Shareef will work side-by-side with your team to:
- Build custom implementation plans tailored to your unique challenges.
- Conduct a detailed review of your entire patient journey — from enticing to exiting — to uncover hidden gaps and opportunities.
- Develop strategies to hardwire a patient-centered culture so it lasts well beyond a single initiative.
It’s the difference between knowing what to do and having an experienced guide to show you exactly how to do it.
A Real-World Difference: The Patient is Always the Hero
Patients aren’t just looking for clinical outcomes; they’re craving confidence, empathy, and moments that feel personal.
One practice we coached replaced an outdated “waiting room” (negative cue) with a welcoming lounge area and trained staff to greet patients by name. A small change — but their Google reviews started highlighting how cared for patients felt, not just the quality of surgery. That emotional loyalty leads directly to word-of-mouth growth and higher case acceptance.
Why This Investment Pays for Itself
When you elevate patient experience, everything improves:
- Patients stay loyal and bring in friends.
- Your team becomes more engaged, reducing turnover and burnout.
- Operations run smoother, cutting down on costly mistakes and inefficiencies.
All of this leads to higher revenue — and a practice you’re genuinely proud to lead, not just one you’re struggling to keep afloat.
That’s why our CEO, Shareef Mahdavi, designed the $8,000 coaching tier to take PX Ninety even deeper. With 12 structured sessions tailored to your specific practice, it’s the most direct way to set yourself apart — without relying on discounting or expensive new tech.
Take the First Step: Discover Where You Stand
Wondering how strong your patient experience is today? Take our free quiz to see where your practice shines — and where there’s opportunity to grow.👉 Take the Patient Experience Quiz