Get a sneak preview of the business book for medical practices! Download a free chapter from Beyond Bedside Manner.
Your download outlines how you can implement a simple yet powerful patient experience assessment in your practice. It uses statements (rather than questions) and asks for the patient’s level of agreement plus an “open comment” question at the end.
Lyan-ess and Commitment to the Craft Where a cocktail becomes something far more than a drink at the bar by Shareef Mahdavi Despite society’s growing interest in sobriety, there are
Patient experience is often seen as the doctor’s job or something front desk staff should “handle.” But the truth is, an excellent experience that patients can’t help talking about only
Every review tells a story. And often, it is not about the outcome of care. It is about how patients felt during their visit. Long waits. Cold staff. Rushed explanations.
