Why Staff Meetings Might Be the Secret Weapon You’re Ignoring
If you’re a doctor or practice manager focused on growth, you already know that delivering excellent care isn’t enough.
Today’s patients want more than outcomes—they want to feel something:
✅ Seen
✅ Heard
✅ Valued
That feeling—known as the Patient Experience (PX)—is now the ultimate growth strategy for healthcare practices.
But here’s the challenge: how do you build that culture without adding another thing to your already-packed schedule?
That’s where your staff meetings come in.
“When your medical practice becomes fanatical about improving Patient Experience, you win.”
— Shareef Mahdavi, founder of PX Movement and PX Ninety
From Agenda Item to Strategic Asset
Too often, staff meetings are just task checklists:
- Who’s covering lunch hour next week?
- Did we order more flu vaccines?
- Is the copier still jammed?
What if, instead, your team walked out of your next meeting more aligned, motivated, and skilled in making patients feel like heroes?
What if your staff meetings became the heartbeat of your PX culture?
The Hero of the Story: Your Team
As a leader, you don’t have to be the hero.
Your job is to guide your team so that your patients can be the hero of every visit.And it starts by shifting how you use the time you already have—your staff meetings—to reinforce your team’s impact on the patient experience.
A 15-Minute Shift That Changed Everything
At a busy ophthalmology practice in Arizona, the front desk team kept hearing a familiar refrain from patients:
“I wasn’t sure what to expect when I got here.”
It wasn’t a clinical issue—it was an experience gap.
After introducing a PX Ninety module focused on setting clear patient expectations, the team made one small tweak to their greeting:
“Welcome! Let me tell you exactly what’s going to happen next.”
The impact was immediate.
Patients felt more at ease. Staff felt more confident. Conversations shifted from confusion to clarity—and feedback started reflecting the difference.
And it all started in a team meeting.
What’s Your PX Score?
Before your next staff meeting, take 2 minutes to see how your practice performs with our PX Score Quiz.
You’ll get an instant, no-fluff breakdown of your strengths and gaps—so you can lead your team with clarity and confidence.
👉 Take the Patient Experience Quiz Now
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