Why Experience Is the New Differentiator in Modern Medicine
Today’s healthcare consumers don’t just want expert care—they want a meaningful experience.
They’re not just choosing based on outcomes anymore. They’re choosing based on how your practice makes them feel.
They expect:
- Seamless scheduling.
- Warm greetings.
- Attentive listening.
- Follow-up that feels personal, not perfunctory.
In short: they want to feel seen, heard, and genuinely cared for—before, during, and after their visit.
And that expectation isn’t just a trend—it’s the new baseline.
But how do you know if you’re delivering on that promise?
“Think you’re delivering a great patient experience? Your PX Score might tell a different story.”
— Shareef Mahdavi, founder of PX Movement and PX90
The Hero of the Story: You, the Healthcare Leader
At PX90, we believe you—the physician, practice manager, or healthcare executive—are the hero of this story.
You’re committed to doing right by your patients. You’ve invested in training, technology, and top-tier care.
But here’s the thing: intent doesn’t always equal impact.
That’s where our role as your guide comes in.
We created the PX Score Quiz to give you a fast, honest snapshot of how your current patient experience stacks up—and where you can start making real improvements.
Introducing the PX Score Quiz
Your First Step Toward Experience-Driven Success
The PX Score Quiz is a simple, 8-question assessment that helps you answer three vital questions:
- Are we meeting or exceeding patient expectations?
- Where are we unintentionally falling short?
- What does our current experience say about our brand?
In just 2 minutes, you’ll know whether your practice is truly designed around the people you serve—or if there’s hidden friction in your patient journey.
“It’s not about perfection. It’s about awareness—and having a path forward.”
— Shareef Mahdavi
What’s at Stake? A Lot More Than You Think.
Patients talk. They leave reviews. They tell their friends. They remember how your practice made them feel.
And that’s what makes patient experience one of the most underrated growth levers in your entire business.
Real Talk: Here’s What Happens When Experience Gets Ignored
A top-rated ophthalmology group scored high in clinical outcomes—but was bleeding referrals.
After taking the PX Score Quiz, the physician team realized their waiting room process (and staff tone) were creating anxiety, not comfort.
They implemented just two changes—a new greeting protocol and a post-visit text message—and saw a 12% boost in positive reviews within 45 days.
It started with the quiz.
The Strategy: Why Experience Is a Growth Tool, Not Just a Feel-Good Factor
Let’s be clear: this isn’t about putting mints in your waiting room.
True patient experience improvement strategies are about intentional design.
They shape how your practice communicates, how your team connects, and how your patients remember you.
At PX90, we teach practices how to implement those strategies systematically.
But it all starts by knowing where you are today.
Ready to Lead Differently?
Take the quiz. See your PX Score. Start making small changes that deliver big results.
👉 Take the Patient Experience Quiz Now
It takes less than 2 minutes, and it could be the beginning of your most powerful transformation yet.