Why Patient Experience is the Hidden Key to Practice Growth Ask most doctors why they chose medicine, and you’ll hear something deeply human: to help people live better lives. But the daily grind — insurance hassles, tight schedules, demanding patients — often pushes that mission into the background. What if
Why Your Patients’ Experience is the Ultimate Differentiator Imagine walking into a medical office. It’s clean, efficient, and your doctor is skilled. But something’s missing — the warmth, the personal connection, the genuine sense that you matter. That missing piece? It’s the patient experience. And according to Shareef Mahdavi, founder
The Missed Diagnosis in Most Practices It’s not about marketing slogans—it’s about improving operations. That’s how you get better patient experience. As healthcare professionals, we often look outward for ways to improve—new equipment, new marketing strategies, new hires. But the real transformation begins inward, with a shift in how we
Teamwork Isn’t Optional—It’s Your Competitive Edge Running a healthcare practice is more complex than ever. Between staffing shortages, rising patient expectations, and the need to deliver high-quality care, practices are feeling the pressure. You know your team is capable of more—but unlocking their potential takes more than just motivation. It
What’s Really Driving Growth in 2025? You can have the best technology, outstanding outcomes, and top-tier credentials—but if your patients don’t feel seen, heard, and respected, they won’t stick around. Worse? They won’t tell anyone else to either. In today’s healthcare landscape, referrals and retention don’t come from ads or
What If One Tool Could Transform Your Entire Practice? Most healthcare leaders want happier patients, a more cohesive team, and a thriving practice. But they’re busy. Training feels overwhelming, time-consuming, and often… ineffective. That’s where PX Ninety changes the game. PX Ninety isn’t just a training program—it’s the ultimate team
When it comes to running a successful medical or dental practice, the patient experience is everything. It’s what keeps people coming back, inspires referrals, and sets your practice apart from the competition. Yet far too often, improving patient experience falls squarely on the shoulders of doctors and administrators. That’s not
Is Remote Work Good or Bad for Society? As a consultant and public speaker, most of my professional career has been spent working remotely. As the pandemic took hold and office buildings were deserted, corporate employees discovered that working from home can be far more efficient and less stressful. Having long
When it comes to the idea of work not being a job or career, but a calling, Abby Down is the perfect example.
All too often, we see the performance of good employees suffer as their morale and motivation gets dragged down by others. If left unaddressed, these negative influencers can kill a practice culture. The high performing employees leave for better opportunities, while the remaining employees figure out that if bad behavior is tolerated, then why try harder?
