Shadow Inflation and Automation
Here are two economic realities that get in the way of excellence in customer service (and patient experience).
Customer Service
The Customer Comes Second
There’s a better strategy for success. And it starts with your team. Many of us in business have been taught to believe statements such as… Read More »The Customer Comes Second
3 Lessons on Customer Service From LEGO (Yes, LEGO Like the Toys)
Check out this real-life story from LEGO’s customer service department that teaches us to respond in a manner that speaks to the heart of the customer, as well as the heart of the problem.
PX Talk: Insights From the Guru of Customer Service
I was able to do a one-on-one sit down with my favorite expert on customer service, John DiJulius. His career and client list is legendary and now includes the Charlotte Police Department!
We touched on some key issues facing medical practices in how we treat patients.
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