It’s early fall and football is back! I’m passionate about this sport at all levels, rooting for the Michigan Wolverines, San Francisco 49ers, and Foothill… Read More »“Experience” Wins Over Money – Why Two Athletes Chose To Stay Put
A few months back, I came across an article on how the customer experience is being elevated in, of all places, the convenience store gas… Read More »BBQ, Art Galleries and Espresso
Some people love going to Las Vegas, while others loathe the place. Without question, it has evolved over recent decades from a gambling haven to a… Read More »Viva Las Vegas
A dear friend recently lamented about a recent visit to McDonald’s. She stopped in to order and pick up a meal for her parents. Once inside,… Read More »Automation Comes at a Cost
With all the automation taking place in our world, it’s become all too easy to be void of human interaction. Many tasks that used to require… Read More »Automation: Overcoming the Gap With Emotion
Elevate your perspective on the role of medical device sales representatives in the evolving landscape of ophthalmology.
Compassion is all part of what makes a great patient experience. Can AI help coach doctors in communicating?
Amidst all the trends in medical practices to create efficiency, the telephone seems like the easiest target. Starting with phone trees asking us to “press 1… Read More »Hello! The Phone Is Not Dead
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will… Read More »The Service Recovery Paradox Put to the Ultimate Test
Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on… Read More »Why Your Practice Needs Patient Reviews
