The Value of Time
Time is money. When you value your patients’ time as much as their money, you significantly improve their experience.
Shareef Mahdavi
Gus’ Passing: A Lesson in Customer Experience
Understanding the difference between customer service and customer experience can make allthe difference in how you approach your patients. Three aspects that help turn ordinaryservice… Read More »Gus’ Passing: A Lesson in Customer Experience
Life Advice … When You Least Expect to Find It
E-40 gives us a bit of wisdom at a moment that you’d least expect. In 27 seconds, he managed to deliver a powerful message.
“Baseball … is boring.”
Baseball doesn’t have to be boring. Here’s how the Savannah Bananas are taking over social media with a fun customer experience twist.
Not Your Typical Society Meeting
Creating a Unique & Memorable Experience Just about anything we encounter can be turned into an experience that is personal, unique, and memorable. When that… Read More »Not Your Typical Society Meeting
The Problem With “No Problem”
The problem is that you are making it seem like there was a problem before. “My pleasure” is a much better phrase to use.
Honoring the Honor Flight
Honor Flight Network Over the years, the Honor Flight Network has brought thousands of war veterans to our nation’s capital to visit our national memorials.… Read More »Honoring the Honor Flight
Plastic Surgery Pricing: The $200,000 Facelift
Pricing in plastic surgery has to premium in order to signal a premium experience. Lowering fees does not lead to an increase in demand.
Tesla: Three Things Medical Practices Can Learn
Tesla can teach us a few lessons on how to rethink success when it comes to running a business (AKA a medical practice).
Service & Experience: Acting With Intention
Great customer service = great customer experience. Simple services can set the tone for a patient’s experience at a medical practice.